Online Exchange Policy
This policy applies only to orders placed through the Restyle Avinya website.
Exchange Window
- Exchange requests must be raised within 3 days of delivery.
- Exchanges are subject to product and size availability.
Mandatory Unboxing Video
Please record a clear, continuous video while unboxing your order immediately after delivery.
The video should clearly show the sealed package, opening of the package and the product received.
An unboxing video is mandatory for reporting any wrong, missing or damaged item. Claims without a proper unboxing video may not be accepted.
Exchange Conditions
The product must be unused, unworn and unwashed, with all original tags and packaging intact.
We do not accept exchanges for items that are:
- Torn, ripped or damaged
- Stained or marked
- Worn, washed or used
- Altered or modified
- Missing original tags or packaging
Jewellery & Accessories
Jewellery and accessories are strictly non-returnable and non-exchangeable.
Items marked Final Sale / Non-Exchangeable are also not eligible for exchange.
Size Confirmation
After placing your order, our team may contact you to confirm the selected size, product details or other order information before processing the order.
Wrong or Damaged Item
Please contact us within 24 hours of delivery if you receive a wrong or damaged item. Clear photos and the mandatory unboxing video may be required for verification.
Exchange Charges
For size or preference-based exchanges, applicable shipping charges may be borne by the customer. Exchanges due to our error will be handled by Restyle Avinya after verification.
Restyle Avinya reserves the right to reject an exchange request that does not meet the above conditions.
